Your Competence Model

The most effective competence development methodology is role-based training. This structured and segmented approach to training, will allow you to train your staff to what is required for their role. Supply Chain Academy has developed a best-in-class competence model that can easily and quickly be adapted to meet individual customer’s expectations.

Together with the customer, our operations team will review and adjust the roles, competencies and required proficiency levels to make sure that they are perfectly aligned with the needs of the customer. No lengthy or expensive consulting track, but a fast and effective process that will allow you to set up a tailored competence model in just a matter of days.

Supply Chain Competence Model

Your Learning Plans

Once the competence model has been agreed, Supply Chain Academy will propose a set of learning plans, one for each identified role. If needed, these plans can further be adjusted. Courses can be added or removed, and in-company or third party materials can be added to the program.
Typically, a role-based learning plan will span a 2 to 3 year period of regular training. At the end of the in-depth competence development program, successful learners receive a valuable certificate that formally recognizes their efforts and the progress they have made.

Learning Plan

Essential Supply Chain Competences

Supply Chain Academy’s learning plans are built around a selected set of core competences that er essential for your staff to perform effectively in their individual roles. Some of these competences are “universal” and are required for all supply chain functions, whilst other are more specifically targeted towards specific areas of expertise. These competences are:

Inventory Control

Inventory ControlStrategies for maintaining the optimum amount of inventory. Determining what to order, when to order and how much to order in order to provide uninterrupted service at minimum cost. Classifying inventory and establishing priorities. Balancing customer service levels with inventory costs. Managing physical inventory (inventory counts…).

Demand Planning

Demand PlanningMethods for forecasting demand. Measuring and managing demand uncertainty. Consolidation and communication of demand as an input for Supply planning and Sales & Operations planning. Collaborative planning, forecasting and replenishment.

Supply Planning

Supply PlanningPlanning supply chain resources (raw materials, parts, manufacturing capacity, storage capacity and people) to fulfill customer demand (answering questions of what/how much and when to produce, without creating excess or obsolete inventories). Achieving consensus on the supply plan between different departments through Sales & Operations planning.

Order Management

Order ManagementManaging the “Order to Cash” cycle, starting from the time an order is received, until the ordered goods are delivered and payment for the goods is received. Order promising using “Available to promise” and “Capable to promise”. Scheduling the order fulfillment activities, including picking, packaging, shipping, delivery and invoicing.


TransportationDeciding on the optimal transportation modes (land, sea, air), transportation companies and logistics service providers for delivery of products. Using Auto-Id and Electronic data technologies for reliable and error-proof logistics.


WarehousingBest practices in warehouse operations, including receiving, putaway, order picking, packaging and shipping. Lean warehousing – eliminating waste in the Warehouse.


ManufacturingManufacturing environments and strategies. Batch vs flow and push vs pull methods. Process design, factory layout, capacity and resource planning. Lean, Six Sigma and Quality Management


ProcurementMajor principles of Procurement (sourcing & negotiation)


LegalMajor legal issues in Supply Chain, import/ export regulations and documentation requirements.


FoundationFoundation principles relevant for all Supply Chain employees, including Lean philosophy, Finance for non-finance employees, Stakeholder Management, Safety & Sustainability , Supply Chain Metrics and Supply Chain Strategy.

Project Management

Project ManagementManaging Projects