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Order Management Overview

An Order Management System (OMS) is used by organisations to create, execute and track the status of each order as it moves through the system. OMS are most commonly software based and provide a cost effective way to keep on top of many different orders simultaneously.

Order Processing

This is a key part of the supply chain where customer’s orders are fulfilled. This process involves the picking of the product from the inventory, packaging and then sending it to the appropriate shipping carrier for delivery. If orders are not processed correctly this can impact on the supply of goods to customers.

Logistics Scheduling

Logistics scheduling involves a variety of elements of the supply chain. The main elements include warehousing, handling of materials, orders and the logistics network. This will all need to be scheduled accordingly so the product can be delivered to the final destination, the customer.

Successful logistics scheduling will also help organisations gain a deeper insight into the the performance of the carriers transporting the goods and also identify any areas that may require improvements.

Perfect Order Fulfillment

Perfect order fulfillment is used by organisations to measure the percentage of orders that have been delivered to the correct place, with the correct product, at the right time, to the right customer with the correct invoice.
Perfect order fulfillment helps to create a smooth operations process throughout the supply chain. If just one of the above conditions has not been achieved that order will not be a perfectly fulfilled order.

CPFR (Collaborative Planning, Forecasting & Replenishment)

As part of effective order management is it important to have standardised guidelines. CPFR allows an organisation to create an efficient and robust supply chain process. This process helps to lower costs across inventory, logistics and merchandise through sharing information in real time to the involved departments and parties.

Reverse Logistics planning

Where a supply chain traditionally moves in one direction from warehouse to customer, there may be a situation where the process needs to be reversed. Faulty goods for example may need to be collected from customer and returned to distributor. It is therefore important for staff to plan for reverse logistics to help dispose of the goods or recapture some of the value of the goods.

Warranties & customer care

Warranties offer customers peace of mind and reinforce the quality of the product. A warranty is in essence a guarantee that the product will stay in working order for a specific time period under specific circumstances.

Warranties ensure good customer care, so long as the warranties are handled in a fashion that is satisfactory to the customer. Poor customer care can result in loss of orders which will impact on the supply chain significantly.

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