Program Management and Support Services

Effective training obviously starts with high-quality courses. However, our Program Management are equally important, because ultimately, they make all of it happen. They make sure that all learners get the most out of their designated training & education path.

Program Support

Pro-active learner support

Unlike other E-learning providers, Supply Chain Academy will actively support and follow-up learners.
Next to our High-Impact E-learning, this is one of our unique differentiators. It ensures that learners are trained according to the agreed schedule. We have a great multilingual support team, dedicated to make learning an engaging and effective experience for our customers.

The support team has 2 simple measurements:

  • Completion rate: the percentage of learners that effectively completes the courses. The team achieves an unsurpassed 99% completion rate. 3 times higher than market average!
  • Customer Satisfaction: the percentage of satisfied learners & management. We deploy a range of support services to help our learners and to take the hassle of training execution and follow-up out of the hands of their management.

Learning & Development Program Manager

Procurement Academy - Program management Services - Upside AwardsThe Learning & Development program manager will structure and make learning in your organization more effective. He/she liaises as an internal consultant with individuals, managers and directors to collect, find and propose solutions to training needs. Existing and company specific materials as well as existing and new training providers can be integrated into an overall and comprehensive program. Once structured training processes are embedded, the L&D program manager will often be replaced by a remote support activity.

Learning Management System

Procurement Academy - Program management Services and support - Upside AwardsA Learning Management System is a software tool for the administration, documentation, tracking, and reporting of all your training and learning hours. This includes E-learning, classroom learning, online events, and other training content. It also includes the creation of assessments, adding proper documents… We offer one of the most user-friendly LMS tools available on the market. It has acquired many of the most distinguished awards. Although an LMS is obviously a tool, we see it as a service to centralize and track all the training provided to your company. We can either set up and manage the LMS for you or we can train you how to use it independently.